FAQ
DELIVERY
How does your shipping work?
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After your order is set you will be immediately receiving a confirmation email. A shipping confirmation attached by a tracking number for your package will be sent out as soon as your parcel has been brought on its way
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When will my order arrive?
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We advice you to view our shipping page. Our jewelery are made by order, generally your order should be arriving within 3-9 working days after the item is made and shipped inside Israel. Worldwide shipping usually takes 7-21 working days*.
* Estimated shipping time does not take include customs, domestic holidays, and strikes - anything that is beyond our control.
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Do You Offer Express shipping?
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If you'd like your order to arrive faster, you can choose express shipping from the shipping options, and your order will arrive faster.
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What about Customs and Duties?
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If your purchase is held up by customs, any duties and payments are the responsibility of the buyer. The duties vary from country to country, and we cannot estimate nor pay these fees. We attach the proper documentation to speed up the customs process.
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Can I Track My Package?
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We always supply a tracking number, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way.
RETURNS & REFUNDS
What if I what to return what I received?
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If for some reason you are not satisfied with your purchase you can just sent it back. Contact us within 14 days from when you received it and we will work out a refund or exchange. We can offer you to exchange in with other item, receive store credit or a refund. Please note original shipping charges are non-refundable. We will not cover the shipping cost back.
Your refund will be issued once we receive your purchase and find it in salable condition.
Any customized or letter graved jewelry can not be returned.
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Is it possible to return an item in Sale?
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You can return an item in Sale up to 7 business days from the date of purchase
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PAYMENTS, PROMOS & GIFT VOUCHERS
How can I pay for Sharona Merlin Jewelry & Accessories?
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Every item in our online shop can be easily paid with Pay-pal, or credit card. Just choose your preferred option at checkout.
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How do I use PayPal to pay for my orders?
To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.
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Is Your Website Secure?
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All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors.
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Do you offer a discounts?
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We like having sales and discounts offers every once in a while. Be the first to know about sales events and discount offers on our Facebook page or by signing up to our newsletter.
CARE
What are Roncha jewelry made of?
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Our jewelry is made of 14K or 18K gold combining real stones and diamonds.
we also make jewelry from white and rose gold
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How can I care for my Sharona Merlin Jewelry so that we can be best friends forever?
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Gold, like any noble metal, does not tend to turn black like silver. However, low-carb (9 carat, 14 carat) gold jewelry tends to darken over time, especially with chlorine, sulfur, sweat and / or body acid.
It's recommended to clean your jewelry every now and then by dipping your jewel in a bowl of lukewarm water, mixed with detergent and kitchen salt or soda. Polish it with a soft toothbrush and rinse with running lukewarm water. Pat the jewel dry with a soft, fiber free cloth. Do not use paper towels, as they could scratch your jewelry.
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Help, my jewelry is broken! What can I do?
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No worries! If your product may really encounter a problem, just send us an email, preferably with a photo and description of the issue attached to info@sharonamerlin.com and we will fix it, big promise!
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What about warranty?
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There is a warranty on Sharona Merlin jewelry for one year from the date of purchase.
RETAIL
I have a shop and I am interested in your Jewelry & Accessories. Whom do I contact?
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We‘re always keen for new re-sellers. For any request in this concern please feel free to contact us at info@sharonamerlin.com
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