ORDERS

​

Each item you purchased is made by hand especially for you. Please allow up to 3-12 business days for your order to ship. The item(s) you purchased are made by hand especially order, please allow up to 7-14 days for your order to ship. Orders ship within 1-3 business days. In the event that. For inquiries regarding the status of your order and/or product availability please email info@roncha.net

​

​

​

PAYMENT INFORMATION

​

We accept American Express, VISA and MasterCard credit cards and PayPal as forms of payment. Customers will be charged as soon as order is submitted on RONCHA.net

​

​

​

​

RETURN POLICY

​

We want you to be happy with your order. If you are not satisfied with your order, we will gladly accept your return within 7 days of your order's arrival*. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received.  Returns/Merchandise must be received within 7 business days from the time of your request. Used merchandise cannot be returned unless defective.  

ALL SALE ITEMS AND ITEMS USING A PROMOTIONAL CODE ARE FINAL SALE.

Sample Sale is Final Sale.

Sale items are not eligible for returns, exchanges or price adjustments.

We reserve the right to reject any return/exchange that does not comply with the conditions stated above.

We offer full refunds on items within 48 hours of shipment, as long as they are n ot custom made, made by order, unused and in their original purchase condition, including all product documentation.
If you wish to exchange an item or request a refund, please email us at the following address and We will be happy to guide you through the process: info@roncha-design.com
In case of such return of a product for the purpose of receiving a refund or exchange of a product, the shipping cost, insurance and taxes shall not be refunded.                 

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 3-5 business days for the refund to post to your account.

 

If you have received an item from RONCHA as a gift, you can return it (assuming you are in compliance with our return policy) in exchange for store credit, which will be applied to your RONCHA account. If you are not already a registered RONCHA customer, you can create an account online or contact Customer Service for assistance. If you use the store credit to place a new order, please note that you will be required to pay the difference if your purchase price exceeds the amount of your store credit.

For merchandise purchased through our merchants please contact merchant for refunds or exchanges.

​

​

HOW TO COMPLETE YOUR RETURN

​

Please remember RMAs will only be approved if requested within 7 days of an order's arrival. Returns/Merchandise must be received within 7 business days from the time of your request

• We require you email us so that we can issue a Return Authorization number.

• Please email info@roncha.com and include your first and last name and order number.

• Once reviewed we will email you an RA# and you can send us your return using a trackable courier of your choice. 

• For exchange requests, your exchange will be shipped upon availability. We will email the replacement items tracking number upon dispatch. An additional shipping fee will be charged.

 

We are unable to refund any import tax/duty that your order may have incurred for returned items.

 

Please be advised that for International orders returns or exchanges may require additional tax/duty for import to delivery destinations in the US. If you request a return of your order or refuse your shipment and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

 

If you have any questions or concerns regarding the return/exchange process, please contact customer service at info@roncha.net or call +972(0)524704473. We are available Monday - Friday from 10am to 6pm IST.

 

Please mail returns to the following address using a trackable shipping method:
 

​

​

​

RONCHA

23 Tuval st

Ramat gan,

Israel

We only recommend UPS or Fedex when shipping returns, and we are not responsible for lost return packages.

​

 

​
 

REPAIR POLICY

​

We will repair any jewelry design purchased through roncha-studio.com.

For all repair inquiries, email info@roncha.com. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will issue you an RA number and shipping instructions.

Repairs take 3-5 weeks to complete.

Less than 6 months after purchase is FREE
More than 6 months is subject to repair fee. *Fee is contingent upon material availability and nature of repair.
Due to the nature of our products, we may not be able to order certain components needed to repair older items.

All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.

 

​

​

​

PURCHASED FROM ANOTHER STOCKIST

​

Items purchased through other merchants must be returned for repair to the store where the item was purchased. Please contact the stockist that you originally purchased the piece from. If they are unable to help you, please email info@roncha.net and we will do our best to assist you.

​

​

​

​

E-GIFT CARDS

​

RONCHA E-Gift Cards are subject to the following terms and conditions:

​

• e-gift cards can be ordered in fixed dollar amounts from $50 to $1000.

• e-gift cards can be sent via email to any individual with a valid email address.

• as with any purchase, you will receive a confirmation email once the e-gift card email is sent to the recipient.

• e-gift card cannot be purchased using another  e-gift card. 

• no sales tax is charged when purchasing an e-gift card.

Please note that we cannot replace a lost or stolen e-gift cards to purchase an e-gift card.

​

​

PRODUCT CARE

​

Each piece of RONCHA jewelry is hand-crafted and requires delicate handling. Please follow our recommended care + feed routine to extend the life of the jewelry so it can celebrate numerous milestone occasions.

Be sure any cosmetics, perfumes, etc. are dry before putting on your jewelry, and that there is no contact with water.  After each wear — gently wipe with a soft jewelry cloth and store in a jewelry box or pouch. Please note that the majority of the collection requires wirework, which should be delicately handled and stored in an appropriate setting.

For oxidized styles, the deliberate darkening of metal and crystal may differ from piece to piece to allow for our signature one-of-a-kind aesthetic. All our jewelry is Designed in Tel Aviv (with Love).

​

​

SALE ITEMS

​

​

​

All Sales Final. 
No other coupon code(s) can be used with the promotion.
Coupon cannot be used on previously purchased items. No Price Adjustments.

​

​

​

​

​

​

​

​

​